Atolla provides a straightforward warranty that is processed in the most hassle-free way possible. Atolla customer service is always easy to reach via firstname.lastname@example.org.
30-Day Money-Back Guarantee
Undamaged products may be returned for a full refund for any reason within 30 days of the date. Once the returned item arrives back in atolla’s warehouse for inspection, the refund process will begin.
- Returns must include all accessories
- Items must include original packaging
- For non-quality related warranty claims, the buyer is responsible for shipping costs
- For non-quality related warranty claims, atolla refunds the cost of the product itself
- Returns may be rejected if the product does not meet the above requirements
Warranty Claims for Quality-Related Issues guarantee expire 30 days after opening a warranty claim.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by atolla or authorized resellers are covered by a 12-Month warranty, starting from the date of purchase. Extended 2-year-warranty could be activated
immediately when you register your product.
Warranties on products are void after having been exchanged or refunded.
What is required:
- Buyer must provide the order number, date of purchase
- Necessary information or visible proof depicting the defect are required.
- It may be necessary to return the item for quality inspection
- Buyer contacts atolla customer service: email@example.com;
- Buyer provides the order number, date of purchase;
- Buyer provides necessary information or visible proof depicting the defect
- Given defect confirmed, atolla will provide an exchange or refund directly.
Not Covered under warranty:
- Products without sufficient proof of purchase
- Lost or stolen products
- Items that have expired their warranty period
- Non-quality-related issues (after 30 days of purchase)
- Free products
- Repairs through 3rd parties
- Damage from outside sources
- Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
- Purchases from unauthorized resellers
atolla is not liable for:
- Loss of data incurred from the use of atolla products